In handling your personal information, Age Pension Help Pty Ltd is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles.

 

How and why we collect your personal information

We collect personal information from you when you use our services.  In particular, we collect it so we can:

• provide you with the services you require; and

• provide you with information about services available to you from Age Pension Help Pty Ltd and associated businesses.

 

Providing Your Personal Information to Other Organisations

In providing services to you it may be necessary for us to provide your personal information to other organisations with which we conduct business.  This includes Services Australia via Centrelink.

Other such organisations include related entities, solicitors and legal advisers, accountants and auditors, printers and mailing services, insurers, collection agents and government agencies which regulate our services. 

Your personal information is only provided to those entities to the extent necessary to enable us to provide our services to you.

 

If your personal information is not provided

To provide services to you and to assist you in applying for assistance from the Australian Government, we require information about you. If you do not provide us with all the information we request, we may be unable to supply to you the service that you require.

 

Your rights

The Privacy Act gives you rights to access the personal information we hold about you, and you can ask us to correct the information if it is inaccurate.  You can gain access to the information we hold about you by contacting us at Age Pension Help Pty Ltd on 0430 588 006.

 

 

Electronic Communications Consent

By providing your email address, you consent to receiving notices and other documents from us by email to the email address provided, and you understand that that if you give this consent:
 

• we may no longer send you paper copies of notices and other documents;

• you should regularly check your email address for documents; and

• you may withdraw your consent to receiving documents by email at any time.

 

You also confirm that you have the facilities to print or store any notice or document that we send you by email, if desired.

 

 

Marketing Information

 

If you consent to us doing so, we may provide you with information from time to time about new services available to you from Age Pension Help Pty Ltd or other businesses with whom we have a relationship. Your consent to our providing this information to you will be implied unless you notify us that you do not wish to receive this information. 

By signing this document below, I/we consent to receive marketing information from Age Pension Help Pty Ltd.    

You agree that we may collect, use and disclose your information as specified above.